Contact Us

Contact Us

We offer a huge range of car, personal, commercial, residential & SMSF loans.

Mortgage Street Office

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Address

Level 35, 101 Miller Street North Sydney

Postal Address

PO Box 1962, North Sydney, NSW 2059

Fax

02 8116 1099
phone

02 8059 6500

[email protected]
Mon-Fri 09:00 AM – 12:15 PM; 12:45 PM – 05:00 PM

Meet the Team

Mika Ferrer
Broker relations officer
Krishan Khelawan
Broker relations officer
Quintin Tudge
Lending specialist
Michael Connolly
Portfolio manager
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02 8059 6506
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02 8059 6506
Bob Singleton
Broker relations officer
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0419 998 309

Your feedback matters

Mortgage Customer Feedback

At Mortgage Street we believe that it is essential for our customers to be able to provide feedback and be given the opportunity to voice any concerns in order for us to respond appropriately to any complaints or disputes.

We also value your feedback on what we do well and as such also seek compliments when they are due.

We are subject to the requirement to have in place an Internal Dispute Resolution (IDR) procedure.

Please email your feedback to [email protected]

Receiving Compliments or Complaints

You can lodge compliments or complaints by contacting our Customer care team:

Telephone – 02 8059 6500

e-mail – [email protected]

Post – PO Box 1962 North Sydney 2059

Dispute Resolution

In the event that your experience is anything less than exceptional and you require assistance in resolving a matter, we invite you to meet directly with Broker relations team to ensure a prompt and favourable outcome. We encourage a face to face meeting, over coffee, to provide you a personalised service with key decision-makers within the organisation.

Alternatively, you may send written details of your matter and we will contact upon delivery of the letter to confirm we have received it and to provide a timeframe to have the matter resolved.

In all cases, we will keep you updated throughout the process and work with you to resolve the matter in a timely fashion.

Our External Dispute Resolution Scheme

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.

Our external dispute resolution provider is The Australian Financial Complaints Authority (AFCA) Phone 1800 931 678, www.afca.org.au

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.